Help & Support

Possible causes:

• Plugin Not Active
• Shortcode Not Added
• Incorrect Menu ID
• Toast API credentials not configured

What to check:

1. Make sure the ButterMenus plugin is installed and active in the WordPress admin panel
2. Insure that your Toast API credentials are added in settings, and data is flowing on the dashboard.
3. Confirm your shortcode

   Dinner Menu

   Starters

   Tuna Tartare Tacos

   $18

   Yellowfin tuna, mango salsa, avocado mousse, chipotle aioli, furikake, wonton shell

   • Gluten Free
   • Spicy

   Crispy Chicken Wings

   $15

   Choice of parmesan cowboy butter, harissa honey & cashews, or black truffle buffalo

   • Popular
   • Spicy

   Organic Fries

   $9

   Get ‘em loaded - carne asada, cheese, grilled onions & peppers, chimichurri aioli, black garlic aioli, pickled onion, micro cilantro

   • Popular
   • Gluten Free
   • Add-On

   Salads and Bowls

   Central Coast Cobb

   $21

   Romaine, pickled egg, shrimp, chicken, white cheddar, cucumber, heirloom cherry tomatoes, bacon avocado ranch

   • Vegetarian
   • Gluten Free

   Black Garlic Kale Caesar

   $15

   Local kale, black garlic, anchovy dressing, herb brioche crouton, Parmesan Reggiano

   Handhelds

   Marcerro Burger

   $19

   8oz chuck patty, heirloom tomatoes, chive white cheddar, butter lettuce, red onion, black garlic, fries

   • Popular

   Spicy Fish Tacos

   $15

   Local cod, mango salsa, cabbage slaw, avocado crema, cotija, micro cilantro

   Crispy Chicken Sando

   $18

   Fried chicken, red pepper relish, butter lettuce, pesto aioli, mozzarella, toasted ciabatta, fries

   Beer Brat

   $8

   Guiness bratwurst, peppers/onions, monterey & cheddar cheese, chimichurri aioli, pretzel bun

   Breakfast Burrito

   $16

   Cal Poly sausage & bacon, scrambled eggs, cheese, avocado, home fries, house salsa

   Smokehouse Burger

   $20

   8oz chuck patty, pepperjack cheese, pickled red onion, smokey aioli, black garlic bbq sauce, fries

   Dessert

   Rotating Cheesecake

   $10
   is added to the page where you want the menu to be displayed
4. Make sure the shortcode is placed inside a Shortcode block or HTML block (not inside a visual-only block).

This usually means ButterMenus is running, but no menu data was returned.

Steps to try:

• Double-check the Menu ID
• Make sure the menu exists and is published in Toast
• Clear the cache:
  • Go to ButterMenus → Dashboard
  • Click Clear Menu Cache
  • Reload the page

ButterMenus caches menu data for performance.

Fix:

1. Go to ButterMenus → Dashboard
2. Click Clear Menu Cache
3. Refresh the page where your menu appears

If changes still don’t appear, verify the update was saved in Toast.

If you’re using the groups parameter, ButterMenus will only show the groups listed.

Example:

[butter_menus groups="GROUP_ID_1,GROUP_ID_2"]

What to check:

• Confirm Group IDs in ButterMenus → Dashboard
• Remove the groups parameter temporarily to confirm full menu output

If the Dashboard is empty:

• Confirm Toast API credentials are entered
• Verify the Restaurant GUID is correct
• Ensure API access is enabled in your Toast account

If credentials are wrong, ButterMenus cannot fetch menu data.

This typically means ButterMenus could not authenticate with Toast’s API.

Common causes:

• Invalid Client ID or Client Secret
• API access disabled in Toast
• Incorrect API hostname

What to do:

• Re-enter your API credentials carefully
• Save settings
• Clear the cache and reload the dashboard

ButterMenus includes a default stylesheet, but themes may override styles.

Fixes:

• Inspect elements using browser dev tools
• Add custom CSS overrides in your theme
• Ensure your theme isn’t stripping plugin styles

You can fully control menu styling using standard CSS.